FAQ

Who is the owner/operator of this store?

This online store is operated by Robinson Huron Waawiindamaagewin (RHW). The RHW is an initiative of the Robinson Huron Treaty signatory First Nations, adhesions and beneficiaries. We operate this online resource store to promote awareness and pride in the Huron Treaty of 1850. You can learn more about RHW at waawiindamaagewin.com

How long does shipping take?

Shipping in Canada is approximately 2-4 weeks on average depending on your location. Some rural or remote areas may require additional time. At this time we do not guarantee shipping times. *Note: The global pandemic and supply chain challenges may cause delays.

Why was I charged Duty on my Order by Customs after it was shipped?

While our suppliers generally send out all product from within Canada, some sizes, colours or other items may need to be shipped to you from outside Canada. We are looking at options to ensure that all our products are shipped from within Canada. At this time our suppliers cannot advise which products are coming from the United States, so please be prepared to pay the appropriate duties and taxes.

Click here to use the CRA's duty and tax calculator. You must select non-CUSMA country.

Do you use First Nation suppliers?

On occasion we do source products from indigenous suppliers. We are currently seeking an indigenous owned Print on Demand Drop Shipping supplier that integrates with the Shopify platform. Please contact us if you or someone you know provides these services. We would be happy to consider utilizing their services.

 What is your return policy?

Our suppliers print your order 'on-demand' meaning that your order is custom made just for you. As a non-profit, we are unable to offer refunds if you order the wrong size or simply don't like the product once you receive it.

Therefore, all sales are final.

If your product arrives damaged or there is an error, please contact us through our webpage. Please include a description and photo so we can work with our suppliers to have another product sent.

What are your shipping rates?

Shipping rates depend on the products you purchase and the number you purchase. Shipping rates are set by our suppliers and what you order determines what you pay. Often ordering multiple products reduces shipping costs.

How do you set your prices?

The goal of our store is to promote awareness of the Robinson Huron Treaty of 1850. This store is operated on the Shopify platform and we aim to always use suppliers based in Canada. Your product is printed here in Canada and the price we charge is based on the price our suppliers charge us, plus a modest percentage that goes towards administrative fees required to operate this store.

Why are are sizes priced different than other sizes?

Our prices are based on our suppliers costs. In some cases our suppliers have different pricing tiers for different sizes. 

Do you deliver outside of Canada?

 At this time our products do not ship out of Canada.

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